Hamilton Co.: 'Secret shopper' program will test county employees
6:00am Monday, January 10, 2005
January 5, 2005 Cincinnati Enquirer Hamilton County employees will soon begin putting themselves in their customers' shoes as part of a "secret shopper" program. A social worker might visit the building department to find out how to get a permit for a new deck, or a budget analyst might call Job and Family Services to ask how to become a foster parent. Hamilton County Commissioner Pat DeWine...